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Help

Help

My account

Question: I wish to change my password / email.

Reply: You can change password or address email in the section "My account" of our site.


Q: How can I manage my address book?

R: When you are logged in, click "My Account" tab then on "Address Book". You can now enter e-mails in your address book or delete items.


Q: I receive invitations to an email address different from that with which I am registered, what to do?

R: When you are logged in, click "My Account" tab then on "E-mails secondary." You can now add secondary email. You will then receive all your invitations on the same account.


Q: Can I choose the photo that appears on my profile?

R: You can click on the "Profile" button in the button "For the selection..." to select the photo you wish.



Log

Q: I forgot my password/nickname.

R: You can ask a new password or retrieve your pseudo, click on the link "Forgot your password?" on the login page.


Q: I asked a new password but I didn't receive it.

R: It is very possible that the email that we sent you, has been blocked by your spam filter.


Q: I have not received email confirmation of registration.

R: It is quite possible that the email we sent you has been blocked by your spam filter. You can try to receive an other mail by clicking on the link Confirmation not received? on the login page.



Albums

Q: How to send photos in an album?

R: From the "My Albums" page you must click on the album you want to go inside. Once in the album simply click on "Add photos", form then appears. Click "Add files" to select the photos to your computer and click "Open" to add the pictures in the list. Once the list contains photos click "Send".


Q: What files format can I use on Pix-Family?

R: Pix-Family allows you to use the following formats of file: jpeg, jpg, gif and png.


Q: How to modify the name of an album?

R: In the "My Albums" page click the little pencil next to the name.


Q: How to choose the cover photo of my album?

R: You can click on the "Cover" button in the button "to select ..." to save the selected photo on the cover.


Q: How can I share my albums with friends or family?

R: Click the "Invitations" button located in the desired album. You will be able to indicate the addresses email of people with that want you to share your albums.


Q: How can I view the albums of other users? Can I show my albums to everybody?

R: You can see the albums of the other users in the section "public albums", or if you are invited to private albums since the section "my invitations." You can show your albums to everybody, while returning them publics since the section "My albums."


Q: How can I show my albums to everyone?

R: You can show your albums to everyone, making public from the "My Albums" page. For this click the arrow located on the block of the album you want, to access on the different status.


Q: How do I know if my invited people have viewed my album?

R: Click the button with an icon of character, on the block of the desired album in the "My Albums" page. You will then see the people you invited and the number of times they saw the album.


Q: How do I move my photos to another album?

R: "In My Albums" select the album where there are photos to be moved, select it by checking "Select Image", then mouse over "For the selection..." and click "Displace in...", then select the album from the dropdown list to which you want to send your photos.


Q: How can I copy my photos to another album?

R: In "My Albums" select the album where there are photos to be moved, select it by checking "Select Image", then mouse over "For the selection..." and click "Copy in...", then select the album from the dropdown list to which you want to copy your photos.


Q: How do I delete one or more pictures? ?

R: In "My Albums" select the album where there are photos to delete, select it by checking "Select Image", then mouse over "For the selection..." and click "Delete". Whether for one or more photos is the same system.


Q: How do I share a public album?

R : In addition to email invitations available to the creator of the album, public albums can be shared on Facebook, Twitter, Google+ and email, using the buttons available on each public album.



Privacy

Q: Who can view my albums?

R: If your albums are public or semi-private, all users can view your albums. The difference between public and semi-private are that semi-private album does not appear in the search engines and in the list of public albums. If they are private, only the invited people will be able to view them.


Q: How not appear connected to the contact list of others?

R: In "My Account" page on the "My Information" tab, change the "Appear online?" option.



Available Space

Q: How many photos can I have by album?

R: You can have as many photos as you wish by albums.


Q: How many albums can I have in my profile?

R: You have the right to have as many albums as you wish it by profile.


Q: What is the possible maximal size by published photo?

R: You can publish photos of a maximal size of 3Mo each.

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